Privacy Policy for HearthGlow Cleaners
HearthGlow Cleaners is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you use our services for residential deep cleaning, eco-friendly house cleaning, carpet and upholstery cleaning, post-renovation cleaning, window washing, and move-in/move-out cleaning.
By engaging with our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site, or otherwise when you contact us.
- Personal Identifiable Information: This includes your name, address (for service delivery), email address, phone number, and payment information (e.g., credit card details for service payments). We collect this when you book a service, request a quote, or communicate with us.
- Service-Related Information: Details about the services you request, your preferences for cleaning, specific instructions for your property, and feedback on our services.
- Technical Data: Information our servers automatically collect when you access our site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our site. This is primarily for site functionality and analytics.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: To process your bookings, deliver cleaning services to your specified address, and manage your account.
- To Communicate With You: To send you service confirmations, updates, appointment reminders, and to respond to your inquiries and requests.
- For Billing and Payment Processing: To process payments for the services rendered.
- To Improve Our Services: To understand how our services are used and to improve the quality, efficiency, and range of our cleaning solutions.
- For Marketing and Promotional Purposes: With your consent, to send you information about new services, special offers, or promotions that may be of interest to you.
- For Security and Fraud Prevention: To protect our services and our customers from fraudulent activities and to ensure the security of our operations.
3. Sharing Your Information
We may share your information in the following situations:
- With Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
- For Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
4. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Your Data Protection Rights
Under UK and EU data protection laws (including the GDPR), you have certain rights regarding your personal information:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
8. Contact Us
If you have questions or comments about this Privacy Policy, you may contact us at:
HearthGlow Cleaners
315 Willowbrook Road, Unit 4A
Bristol, South Gloucestershire, BS16 2QF
United Kingdom